Philosophy
At Puzzle, we understand how difficult it can be to find a reliable agency when conducting international research.

Over the years we worked as directors for some of the biggest market research agencies. We know how difficult it can be to find the right people abroad when doing international research. We fully realize how critical it is for an agency to find reliable partners; we understand your needs and know what you require to be able to deliver the quality you wish to achieve.

During the recruitment process we always respect the following rules:
  • Always try to have a face to face discussion with the respondents not only over the phone
  • Better to have 6 good respondents in group, than 8 with 2 not in the criteria or not talkative
  • Always over-recruit (at least 20%) in case of no-show
  • Always remind the respondent of his or her participation in the group the day before and the morning of the group (by phone)
  • For Automotive project, we do not recruit a person if he or she does not have a car registration during the recruitment process